سياسة الاسترجاع والاستبدال

📋 Overview

At SafeBox Company, we are committed to providing the best shopping experience for our customers. We offer return or exchange options for eligible products according to the terms and conditions outlined below.

⏰ Return and Exchange Time Period

✅ Eligible Products for Return and Exchange

🚫 Installations and Services

💰 Shipping and Return Costs

📦 Return and Exchange Conditions

To ensure acceptance of your return or exchange request, the following conditions must be met:

• Request must be submitted within 3 days only from the date of product receipt
• Product must be in its original condition without any use or damage
• Original packaging, accessories, and components must be complete and undamaged
• Original purchase invoice or proof of purchase must be attached
• No signs of use, scratches, or modifications on the product

📝 Steps to Submit a Return or Exchange Request

1. Contact Us: Reach out to customer service via email or phone within 3 days of receipt
2. Provide Information: Submit order number, purchase date, and reason for return or exchange
3. Wait for Approval: Your request will be reviewed and shipping instructions will be sent to you
4. Send the Product: Package the product securely and send it at your own expense
5. Processing: The product will be inspected and your request processed within 5-7 business days of receipt
6. Refund: Upon approval, the amount will be refunded or the replacement product will be sent

❌ Cases Excluded from Returns

Return or exchange requests cannot be accepted in the following cases:

• Electronic devices, computer equipment, and software
• All installations and services provided by the company
• Products received more than 3 days ago
• Used or damaged products due to misuse
• Customized or made-to-order products
• Products with opened original packaging (health and personal hygiene products)
• Products purchased from clearance sales or final discounts