Who is the Security Fund Company?
We are a Saudi company providing technical and security services with extensive experience. Click here to learn more about us
What are the official working hours?
Working hours: Saturday - Thursday (9 AM to 6 PM). Except for official holidays, celebrations, and events.
What are the available shipping options?
Our goal is to provide our customers with the best shipping options, regardless of where you live. We offer our products to many customers around the world and ensure that we provide the highest levels of responsiveness at all times.
The delivery timeframe is divided into two parts:
Processing time refers to the time it takes to verify the order, detail it, conduct quality checks, and package it. All orders are sent to our suppliers for dispatch within 24 hours after the order is placed. Order processing takes an additional 2 to 4 days.
Shipping time refers to the time it takes to ship items from our warehouses to the destination. International delivery usually takes 15 to 30 business days. Local delivery typically takes between 7-14 business days. Please note that due to unforeseen circumstances, products may take longer to reach their destination from time to time.
Shipping is done door to door
Click here to learn more about shipping
Is there free shipping for some orders?
Yes, we offer free shipping. For all orders that exceed 300 riyals automatically.
Can some products be returned?
We have a special policy for returns and exchanges
Click here to view the return and exchange policy
The customer bears the shipping and delivery fees if the return and exchange policy applies.
Are there any items that cannot be returned?
Yes, there are some items that may not be returnable. These items usually include customized or specially made products that have been designed and manufactured according to the customer's specific needs. Services and products that have been opened can also include items that are dependent on personal use and cannot be easily resold once used. Please visit the return policy page on our website for a specific list of items that can be returned and those that may not be returnable. Click here to view the return and exchange policy
What payment methods do you accept?
We usually accept multiple payment methods to meet different customer needs. Common payment methods we accept include:
1. Credit and debit cards, such as Mada, Visa, and MasterCard.
2. Online payment services such as
STCPAY
URPAY
TABBY
APPLEPAY.
3. Bank transfers or wire transfers.
Please check the available payment methods page on our website to verify the exact options available for your order and country.
Click here to see the payment methods available to us
Is my payment information secure?
Yes, we prioritize the security of your payment information. We use advanced encryption technologies to protect your payment information and ensure the confidentiality of your financial data. Our payment processing operations comply with applicable global security standards and regulations. We regularly update and improve our security systems to maintain the integrity of your information and financial transactions. If you have any questions or concerns regarding the security of your payment information, please do not hesitate to contact our customer service team for more information and guidance.
I want to buy some products or services, but I don't know how to choose them from the store?
Don't worry, just contact us in the way you prefer and one of our customer service representatives will understand all your requirements and provide free consultation and a free quote for you, studying all your needs with ease. All you have to do is just get in touch with us.
Does the Security Fund Company offer installation and project study services?
We have a qualified and trained team to study and implement projects with extensive experience. All you need to do is contact us to understand your needs, and we will provide you with free consultation and a price quote that suits your requirements.
Does the Security Fund Company provide maintenance contracts?
Yes, we certainly provide maintenance contracts for individual clients and private and government entities. We have all the necessary licenses to issue a completion certificate for surveillance cameras, and we have the qualified team to provide maintenance contracts and implement projects that meet your aspirations.
I have a new technical project and I would like to implement it. Can you execute it?
Of course, all you have to do is contact us to get a free consultation and a free quote to meet your needs.
I would like to request maintenance or service. How can I do that?
Of course, you can submit all your requests through the following service request link Click here to submit a service request
Are all products available in stock?
At the Security Fund Company, we are committed to providing sufficient stock for all customer needs and always strive to meet our customers' increasing demands. Therefore, if you purchase a product that is not available in stock, we will suggest an alternative product for you, and if you do not wish to proceed, we will refund the full amount to your account immediately. It is advisable to always check the availability of the product before completing the purchase process. It is rare for a customer order to occur without the product being available in stock.
What is the pricing strategy for projects?
Due to the daily global developments and events, the pricing mechanism for products continuously changes, which may result in a difference in pricing in the online store compared to projects, as project prices depend on more than one mechanism and procedure, and more than one calculation method, from cost calculation to project execution duration to many other technical matters.
